Reference

What These Terms Cover for Your Account

These terms set out the rules that apply when you open an account with umi555 and use our services — including deposits via DANA, OVO, or GoPay, access to our lobby, and any transactions you make.

Account EligibilityPayment Rules: DANA, OVO, GoPayJurisdiction-Dependent AccessAccount Suspension PolicyHow to Contact Us
umi555 What These Terms Cover for Your Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your data are handled under these terms. We use encrypted connections for all sessions, and account access requires verification at login. If you believe your account has been accessed without your permission, contact our support team immediately so we can lock the account and review recent activity.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable local regulations after closure. You may request a summary of held data via support.

Cookie Use

We use session cookies to keep you logged in across your mobile and desktop sessions. You can manage cookie preferences in your device browser settings at any time.

Account Verification

Identity verification is required before your first withdrawal. You will be asked to confirm your wallet ownership — DANA, OVO, or GoPay — as part of this step.

Requesting Changes

To update your registered details or request account data deletion, contact support with your account ID. We process verified requests within a reasonable timeframe under local law.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available around the clock. You can reach us through live chat directly in the lobby, by email, or via our help centre — whichever works best from your device.

Live Chat Open the chat icon in the lobby at any time. Our team responds quickly and can walk you through any clause in these terms or help with account queries.
Email Support Send a detailed message to our support address for written confirmation of any terms-related decision, account action, or transaction dispute.
Help Centre Our help centre covers common terms questions — account eligibility, payment rules, and what happens if your account is flagged for review.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account, and how to get in touch if something needs to change.

Yes. These terms cover all transactions on your account regardless of which payment method you use. DANA, OVO, and GoPay transactions are each subject to the same account rules.

We will notify you of material changes via your registered contact. Continued use of your account after the update date means you accept the revised terms. Minor clarifications may be made without prior notice.

Pending balances are reviewed under our standard withdrawal process. If the suspension is lifted, your balance remains accessible. If the account is permanently closed for a breach, the outcome depends on the nature of the violation.

Contact our support team with your account ID and a written request. We will provide a summary of the data we hold within the timeframe required by applicable local regulations.

The core terms are the same across Indonesia. However, specific service availability — including certain payment options — depends on local law and eligible regions where access is permitted.

Reach our support team via live chat or email with your account ID and the details of your concern. We review all formal disputes and respond with a written outcome within a reasonable period.